Crisp is an all-in-one multichannel messaging platform that enhances business communication with customers and leads. It centralizes conversations from various channels like live chat, emails, Messenger, Instagram DMs, WhatsApp, and phone calls into a shared inbox, facilitating effortless team collaboration and superior customer service. Crisp's features include a CRM system for managing contacts and organizations, co-browsing software for real-time assistance, automated campaigns, and a chatbot builder with a no-code visual editor for scaling personalized conversations. Additionally, it offers a customizable website chat widget and a knowledge base to aid customer autonomy.
Crisp's platform is tailored for customer support, sales, and marketing teams, aiming to humanize business messaging and enhance conversational experiences. It uses AI to automate tasks and offers features like GIFs, video previews, file and audio sharing, and user ratings. With multichannel connectivity and social commerce capabilities, Crisp helps craft powerful buying experiences across different channels.
The platform also includes tools for CRM, ticketing systems, knowledge base software, chatbot functionality, and a shared inbox, ensuring a comprehensive solution for customer engagement and support. Crisp's commitment to providing a seamless conversational experience is evident in its design, which aims to bring businesses closer to their customers and foster better engagement and growth.